Customer Support

Feel free to reach out to our team for any inquires or concerns at:

Sales: [email protected]

Phone: +1 (403) 887 7257

 

HOURS OF OPERATION:

Monday - Friday 10:00AM to 6:00PM 

Saturday 10:00AM to 5:00PM

Sunday 12:00PM to 4:00PM (during summer season)

Orders are processed within 48 hours. We will contact you once availability is confirmed. 

 

PAYMENTS ACCEPTED:

www.saksshoes.ca  accepts Visa & Mastercard.  

 

ORDERING

1. Select a product icon

2. Select a size & colour from the available sizes listed and add it to your cart. 

3. Proceed to secure checkout.

4. Enter customer contact information.

5. Select shipping option.

* Add a discount code if applicable. 

 

1 Questions about Saks Shoes
1.1 What types of shoes do you carry?

We carry a wide variety of footwear types including: boots, booties, block heels, chelsea boots, dress shoes, flats, flip flops, heels, orthopedic footwear, leather, mules, pumps, sandals, slingbacks, stilettos, tall boots, vegan, walking shoes, and wedges. 

1.2 What brands of shoes do you carry?

We carry the following brands of footwear:

Birkenstock, Bueno, Clarks, Felmini, Grasshopper, Guess, Keds, Nine West, Sorel, Steve Madden, Taxi, Timberland, Vionic  

1.3 Do you offer online shopping?

Yes, we offer online shopping with a flat shipping rate of $20 anywhere in Canada.  

1.4 What brands of handbags do you carry?

We carry the following handbag brands:

GUESS Handbags & Wallets, and THE TREND Handbags & Wallets 

1.5 What clothing lines do you carry?

We carry the following clothing lines:

ESQUALO Clothing Collection from Italy and LOST IN LUNAR Clothing Collection from Australia. 

1.6 What are the benefits of Birkenstock sandals?

The cork footbed is the heart of all BIRKENSTOCK shoes.  The shock-absorbing and highly flexible cork and latex core support and relieve pressure on the feet. The suede lining absorbs moisture. This natural property of the high-quality top layer helps to ensure a pleasant foot climate. 

1.7 What are the benefits of VIONIC footwear?

VIONIC shoes provide essential stability and support.  With a contour seamlessly engineered into each shoe, sandal, and slipper. Vionic helps support natural alignment from the ground up. Wearing orthopedic shoes is an effective method in realigning the foot, alleviating heel pain, and treating plantar fasciitis. 

1.8 What is the European conversion shoe chart?

WOMEN'S

European    US/Canadian

35              4 - 4.5

36              5 - 5.5

37              6 - 6.5

38              7 - 7.5

39              8 - 8.5

40              9 - 9.5

41              10 - 10.5

42              11 - 11.5

1.9 What accessory brands do you carry?

We carry the following accessory brands:

QUAY AUSTRALIA Sunglasses, MERX Jewellery, A & C Jewellery, MISHKY Jewellery, and FRUG Jewellery. 

1.10 What is your return policy?

We offer a two-week return policy from the date of purchase.  The item must be unworn, in the original box and you must provide the original receipt. For online orders, the return shipping cost will belong to the customer. 

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